Privacy Policy

1. Introduction

The operator of this website ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit enquiries.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory legislation.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information you provide directly

• Full name
• Phone number
• Email address
• Property or site address
• Service requirements and project details
• Preferred contact method and times

2.2 Information collected automatically

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time on site, and referring URL
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and connect you with qualified service providers
• To facilitate communication between you and service providers
• To communicate with you about your enquiry
• To send you relevant information about available services (with your consent)
• To analyse website usage and improve user experience
• To comply with legal and regulatory obligations
• To protect against fraud and unauthorised transactions

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers — qualified professionals who may contact you regarding your enquiry
• Technology providers — hosting, analytics, and communication platforms that support our website operations
• Legal authorities — when required by law, regulation, or legal process
• Professional advisers — accountants, lawyers, or insurers where necessary

All third parties we share data with are bound by confidentiality obligations and are only permitted to use your information for the purposes described above.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Analyse website traffic and usage patterns (via Google Analytics)
• Measure the effectiveness of our marketing campaigns

We use Google Analytics with IP anonymisation enabled. Google Analytics sets cookies to help us understand how visitors interact with our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption on all pages
• Secure data storage with access controls
• Regular review of data handling practices

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months after your last interaction with us, after which it is securely deleted.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct any inaccurate or incomplete information
• Deletion — request that we delete your personal information (subject to legal obligations)
• Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.